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How to fix Printhead Error on Lexmark E250d(n), E350d, E352dn, and E450dn

The problem:
  • Error: " 930 "; Error: " 931 "; Error: " 932 "; Error: " 933 "; Error: " 934 "; Error: " 935 "; 
  • 931.00 Printhead error; 931.01 Printhead error; 932.00 Printhead error; 932.01 Printhead error; 933.00 Printhead error; 935.10 Printhead error; 935.11 Printhead error; 935.12 Printhead error; 935.13 Printhead error; 935.14 Printhead error; 935.15 Printhead error; 935.16 Printhead error; 935.17 Printhead error; 935.18 Printhead error; 935.19 Printhead error; 935.20 Printhead error; 935.21 Printhead error; 935.22 Printhead error; 935.23 Printhead error; 935.24 Printhead error; 935.25 Printhead error; 935.26 Printhead error; 93x Printhead errors; 930.xx errors; 931.xx errors; 932.xx errors; 933.xx errors; 934.xx errors; 935.xx errors; 
  • All lights flashing; 
  • Error light on


What the error means:


A Printhead Error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.

For Lexmark E250d(n): all service errors are signified by the flashing of all of the lights. To determine if this is a printhead error: quickly double-press the   button to see the secondary code. If the !, , and    lights are the only ones blinking, a printhead or a motor failure is indicated.


How to clear the error:
  • If this is the first time you have seen the error, turn the printer off.
  • Leave the printer powered off for 10 seconds or more before turning it back on. This gives the printer a chance to reset.
  • Power the printer back on. If it goes to the Ready state, try printing again. If the error does not return, continue using the printer.
  • If the printhead error returns when the printer is powered on or when you try to print again: check the power source the printer is plugged into. Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterrupted power supplies can cause a low amperage problem, which can trigger a false printhead error. You may also want to try plugging the printer into a different wall outlet to see if the printhead error continues. This will eliminate the power source as a possible cause of the issue.
  • If the error continues: the printer will probably require service to correct the issue. Contact Lexmark Technical Support or a local authorized servicer for assistance.

Scanner laser parts list:
  • Lexmark E250d, E250dn: 40X2804
  • Lexmark E350d, E352dn, E450dn: 40x2803

Comments

Unknown said…
I have a 935 service printhead error message coming up on my printer. First time this has happened. Who or where can I call to get some help??
Unknown said…
Will replacing the Photoconductor Kit fix the Printhead error?
J.Lassalle said…
Hi Jeff,

No, you'll have to replace the printhead (or scanner laser)

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