How to solve error message "unable to print 36" on Brother printers

Solution 1:
  • Lift the lid to where the connections cable is.

Solution 2:
  • Clean the clear strip on the carriage assy.

Solution 3:
  • Check the print catridge inside make sure it`s inserted properly.

Solution 4:
  • Verify that something has not stopped the carriage from moving across the paper correctly.
  • Verify there is no scraps caught on either side of the carriage assembly. 


MHili said...

Thx for the instruction. working perfectly again. very appreciated. thanks

Anonymous said...

Where is the clear strip on the carriage assembly?

My Brother MFC 490CW keeps repeating the cleaning function. I have checked for paper jams, reinserted ink cartridges, etc. and still get the error 36 message.

Anonymous said...

Keep getting error 36 message. There is no paper jam, machine is performing cleaning function repeatedly. I don't know where the carriage assembly/clear strip are. Help!

LEH said...


A photo has been added !

Anonymous said...

You are a life saver!! Thanks and Merry Christmas.

Foey Shio said...

It works thank you so much

Michelle said...

Exactly, how do you clean this?

Michelle said...

Exactly how do you clean this?

Anonymous said...

A slightly damp kitchen worked for me. Did need to power off after doing it to get the printer to reset.