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How to solve error code 006 with Canon Service Tool V3400

How to solve error code 006 with Canon Service Tool V3400
MAJ 25/08/17
The Service Tool V3400 allow to reset the counter of some Canon printers.


For the error code 006, try this:


Solution 1:
  • Check your cartridges: an empty cartridge can lead to error 006

Solution 2:
  • After you avec clicked on "Main", wait a few minutes. 
  • If the error still here, restarts the Service Tool

Solution 3:
  • Close the service tool
  • Disconnect the USB cable from the printer
  • After 10 seconds, plug back the cable to the printer
  • On Windows, click next when appears "New device"
  • Open the service tool

Comments

Unknown said…
I tried as above, still not succeed.how to get"new device" from windows and select? While trouble shooting once it displayed, I skip it.thereafter not showing.pl advice
Unknown said…
Many times plugged out usb cable as well as power cable, reset to service mode by five consecutive press of resume button but unable to select parameters in service tool
Unknown said…
What will be the actual trouble?can I reset the printer?any body pl help
Unknown said…
I have tried the suggested ways but i still have the error "006" even i've tried plugging my printer out and in many times. still unable to get the "new devide" pop out. Any idea how i can solve the problem with my printer?
J.Lassalle said…
Hi Denise,

Check your cartrdiges: an empty cartridge can lead to error 006
Anonymous said…
How do you exchange empty cartridge. When you open the in cover it does not move to the middle in order to access and replace.
Anonymous said…
This was how I solved the error 006 issue when I tried to reset the absorber counter. My printer is Canon MX882. I first had to set the printer in maintenance mode by doing the following:
- Press and hold resume/cancel button (one with triangle in the circle).
- Press ON button while holding resume/cancel button (now you are holding both).
- While holding the ON button press resume/cancel button 5 times.

Wait for a few seconds then set the ink absorber counter from the service tool. I got confirmation that action was finished from service tool right away. I turned off the printer then turned it back on. Everything was good!
ابو علي said…
not work
maintenance dont appear !!
shingie said…
thnx a lot. my ip7240 printer now works just fine
Paul King said…
After a bit of trial and error I have managed to sort out the 006 error and successfully reset the 5B00 code on my MG6250.

Basically I found that if the printer is not set properly in service mode then the 006 code appears on everything in the v3400 software. Also I was trying when the printer was connected to a network and when changing to a direct USB connection, the buttons in the V3400 software were not greyed out.

It was a little more tricky with the MG6250 as it doesn't actually have a mechanical button but a finger sensitive one similar to a smart phone so with the power off I had to guess where it was.

So just to reiterate the sequence above
- Press and hold resume/cancel button (one with triangle in the circle).
- Press ON button while holding resume/cancel button (now you are holding both).
- Release the resume/cancel and press it 5 times.
- Release the ON button

I'm not sure what I did wrong so many time before but this time the printer did some internal movements for about 15 seconds then everything went blank apart from the power button and then the PC pinged a message to say it was connecting a new device.

Note that when you look at the printer properties on the PC, it should say the printer was offline which is where I was making my mistake.

Before I finished, I used the “EEPROM save” then turned the printer off and on and we are good to go.

Thanks everyone
Pierre427 said…
Hello,
Thanks for your help.
For me, the error code 006 appeared on the Service Tool V3400 because the printer was not in service mode (maintenance mode).
When I finally found how to do it (MP540 : switch printer off, press Resume then Power at the same time during 5 seconds, release Power, press Resume twice : "Service mode" appears on the printer's screen), the error no longer occured.
I opened the Service Tool program, set Destination Region to EUR and press "SET" (I saw "A function has finished" on the screen), then set Ink Absorber Counter to main and 0, press the set button ("A function has finished").
After that, I have the switched the printer off then on. The printer asked to select a language, then to run an head alignment process (I declined).
Then I could print without problem.
Thanks again.
Pierre

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