Service tool V3400 for resetting Canon printers counter

The Service Tool V3400, and service tool V3600, allow you to reset the waste ink pad counter on some Canon printers: 

You can solve the messages errors "Waste Ink Tank Full" or "Waste Ink Pad Full", "error 5B00" or "Error P07" on these printers:
  • Canon Pixma iP2700, iP4800, iP4810, iP4840, iP4850, iP4900, iP4910, iP4940, iP4970, iP4980, iP4990, iP5810, iP5880
  • Canon Pixma MP230, MP240; MP250; MP260; MP270; MP280; MP480; MP490; MP540; MP550; MP560; MP620; MP630; MP640; MP980; MP990;
  • Canon Pixma IX6500, IX6510, IX7000
  • Canon Pixma IP3600, IP4940
  • Canon Pixma PRO9000, PRO9500
  • Canon Pixma MG2120. MG2140, MG2240, MG2250, MG2440, MG3240, MG3140, MG4100, MG4140, MG5140, MG5150, MG5240, MG5340, MG6140, MG6240, MG8140, MG8240 
  • Canon MX397, MX320, MX330, MX860

Where can you download the Service Tool V3400 ?

It is free here:
  • ST V3400. (but check first for no virus or trojan)

There is too a paid version here:

How using the Service Tool V3400 ?

1- Dowload and install the Service Tool Canon V3400
2- Enter in maintenance mode with the printer:
- Power off the printer
- Connect the printer to the central unit with an usb cable
- Hold on the "Resume" button (triangle in a circle) et press "Power"
- Hold on these two buttons until the led power lights.
-  Release the "Resume" button, but not the power button, and press 5 times "Resume".
- Release the two buttons. Leds will flash, wait until it stops. Now you are in Maintenance Mode
3- Run the Service Tool V3400
4- Choose the right USB port in "USB PORT"
5- In the section "Ink Absorber Counter", choose "Main
6- In the section "Counter Value" (%) choose the number the closest of the counter number and clik on "SET" (The counter number is in the section "EEPROM")

  • Error 002: a fonction is not supported by the printer
  • Error 005:  The printer is not compatible with this Service Tool
  • Error 006


how to descriptions said...

thanks for your post about resetting Canon printers counter

Christoph Schachinger said...

Hello Guys,

I have tried this four times and it did not work.

If i want to set the Ink Absorber Counter to zero or ten percent, error 002 appears.

Can you give me some advice how to fix this sh**?

Thanks in advance!

Christoph Schachinger said...

By the way.....what does error 009 stands for??

Jann Lassalle said...

Hi Christophe,

For error 002, try this:
Power of the printer
Plug the USB cable into another USB port on the computer
Execute again the Service Tool V3400

For error 009, it's possible that a cartridge is empty or baldy installed.

Dzouline Rakotonirina said...


I try it for a canon MG5700 but it display error code 006

Jann Lassalle said...

Hi Dzouline Rakotonirina,

Try this:

kris salvador said...

Anyone who have resetter for canon G1000?

Anonymous said...

Can I use it for my Pro-1 ?

Jann Lassalle said...

I'm not sure it works for Canon Pixma Pro-1....