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Service tool V3400 for resetting Canon printers counter

Service tool V3400 for resetting Canon printers counter

The Service Tool V3400, and service tool V3600, allow you to reset the waste ink pad counter on some Canon printers: 

You can solve the messages errors "Waste Ink Tank Full" or "Waste Ink Pad Full", "error 5B00" or "Error P07" on these printers:
  • Canon Pixma iP2700, iP4800, iP4810, iP4840, iP4850, iP4900, iP4910, iP4940, iP4970, iP4980, iP4990, iP5810, iP5880
  • Canon Pixma MP230, MP240; MP250; MP260; MP270; MP280; MP480; MP490; MP540; MP550; MP560; MP620; MP630; MP640; MP980; MP990;
  • Canon Pixma IX6500, IX6510, IX7000
  • Canon Pixma IP3600, IP4940
  • Canon Pixma PRO9000, PRO9500
  • Canon Pixma MG2120. MG2140, MG2240, MG2250, MG2440, MG3240, MG3140, MG4100, MG4140, MG5140, MG5150, MG5240, MG5340, MG6140, MG6240, MG8140, MG8240 
  • Canon MX397, MX320, MX330, MX370, MX860 
  • etc

Where can you download the Service Tool V3400 ?

It is free here:

There is too a paid version here:

How using the Service Tool V3400 ?

1- Dowload and install the Service Tool Canon V3400
2- Enter in maintenance mode with the printer:
- Power off the printer
- Connect the printer to the central unit with an usb cable
- Hold on the "Resume" button (triangle in a circle) et press "Power"
- Hold on these two buttons until the led power lights.
-  Release the "Resume" button, but not the power button, and press 5 times "Resume".
- Release the two buttons. Leds will flash, wait until it stops. Now you are in Maintenance Mode
3- Run the Service Tool V3400
4- Choose the right USB port in "USB PORT"
5- In the section "Ink Absorber Counter", choose "Main
6- In the section "Counter Value" (%) choose the number the closest of the counter number and clik on "SET" (The counter number is in the section "EEPROM")



thanks for your post about resetting Canon printers counter
Unknown said…
Hello Guys,

I have tried this four times and it did not work.

If i want to set the Ink Absorber Counter to zero or ten percent, error 002 appears.

Can you give me some advice how to fix this sh**?

Thanks in advance!
Unknown said…
By the way.....what does error 009 stands for??
J.Lassalle said…
Hi Christophe,

For error 002, try this:
Power of the printer
Plug the USB cable into another USB port on the computer
Execute again the Service Tool V3400

For error 009, it's possible that a cartridge is empty or baldy installed.
Unknown said…

I try it for a canon MG5700 but it display error code 006
J.Lassalle said…
Hi Dzouline Rakotonirina,

Try this:
Unknown said…
Anyone who have resetter for canon G1000?
Anonymous said…
Can I use it for my Pro-1 ?
J.Lassalle said…
I'm not sure it works for Canon Pixma Pro-1....
Suhail said…
Please post link for Service toll of canon mp280 only. please i have downloaded so many plz
J.Lassalle said…
Hi Suhail,

Here is my email adress in this post:

Contact me and i will send you the service tool.
Tim B said…
Followed the instructions for my MG5650. I'm left with the yellow warning triangle light on, and the service tool runs but nothing is enabled, as if it can't find the printer. The only lights on this model are one inside the power button and the warning triangle below the reset button.
Any ideas?
J.Lassalle said…
Hi Tim,

Try this:
Unknown said…
I am using mg2570. While switch on printer it's sensing by the service tool and become bright.but when printer set to service mode, service tool turned to dim and unable to select functions. Same time ppin printer yellow led will glow after 5th press.if it is 6th long press green power led will glow. In both cases service tool not working. Please help me to solve problem.consider urgent
J.Lassalle said…
Hy Joshy,

See here:
Unknown said…
How do install the tool
Anonymous said…
This comment has been removed by a blog administrator.
Unknown said…
Hi Joshy,

do you have the service tool for canon pixma e460?
jane ann ramos said…
what should I do if the cartridge is empty? error 009 always appear.. help me please
J.Lassalle said…
If the cartridge is emptu, you need to replace it by a full one.
SWELOA said…
I have the same problem with error 009. I get it whatever I try to do except when reading the EEPROM, that works. I had a empty cartridge but I have changed that and it still shows the same fault. Is there a hardware reset that can be done
Anonymous said…
Hello, someone could help me reset my Canon TS5040 Printer. thanks in advance
GertvdW said…
Yeah, great! My printer has had error c610 several times. Until now solution 1 worked, but this time it didn't. Solution 4 had solved the problem. I'm very glad my printer is working again.
Unknown said…
hi guys
i have canon mp550 and i have 6c10 error
please help me
J.Lassalle said…

For error 6c10:
Anonymous said…
hi.. i tried this method by it always not responding to my laptop.. is there any problem with my laptop? please help me.. thank you..
J.Lassalle said…

Have you read this:
Amy said…
I have the Cannon Pixma MG2500. Getting error 1700. The Ink Absorber is almost full. I know that if I use it a lot more I wouldeventually get the error that it is full. I had the same problem with my previous printer MG2400 and threw it away because I thought it was a hassle to fix it. There are so cheap to buy. In the other hand, I print so much and it has not even been a year since I got this printer. When I talked to the people at Cannon regarding my previous printer they said that he counter goes by the number of printed pages and not necessarily by the actual ink absorbers been full. I really do not want to take the printer apart and clean the absorbers and wait my time if the counter says that it is full because of the amount of printed pages. I would like to use the TOOL_V3400 to fix it if it is the best way. I want to make sure I get one that has no viruses. Do you have a good link? If so can you explain step by step how to use it.
Thank you,

Unknown said…
Hello good evening Amelia, I faced same problem as you mentioned. I tried many times to rectify the problem by downloading v3400, but not succeed since the application is not designed for per Canon staff, mg2570 is made for very less printers. Available solution is to change the card, may worth rs2000. Another suggestion is replacing of its counter IC. It is available in online marketing. But from India I can't purchase the IC, so I replaced card by firm. Best of luck.Jo
Anonymous said…
thanks po its working..
Unknown said…
Hi. Thank you for this. However my printer model is Canon E610 and this service tool is not supported my printer. Do you have service tool for Canon E610 Model? Please help me. You may send the tool to my email or

Thank you so much for your help.
Biplob said…
what is the 51b for canon ip 2772?
Biplob said…
what is the 51b for canon ip 2772?
maryannc777 said…
This solved my problem! I have a Canon MG5220 and the ink adsorber was getting full. I let it go (shame on me) and it eventually went to 5B00 (full). When that happens then the set of ink cartridges does not shift to the left for removal. I found several different sequences to get it into Maintenance Mode (3 presses, 4 presses, 7 presses, etc.) but none worked until I tried this one. So Lesson Learned from that is to KEEP GOOGLING until you find the sequence that works for your printer. Once in maintenance mode the printhead shifted and I could move on and perform the task of cleaning out the ink adsorber.

I also needed the service tool from this page to reset the ink absorber counter. In my googling this was the only page I found that offered that. I assume that tool is printer-specific as well.

Thank you!
Unknown said…
I have a Canon PIXMA G3400 printer with a 5B00 error code. I tried using the 3400 tool and now I cannot get it into service mode. I hold the power button down and press the stop button 5 times. The orange light comes on and will not go off. Error code 006 from the service tool.
Is the Eeprom now corrupted? Thanks.
J.Lassalle said…
The V3400 service tool does not work for the printer G3400.
Graham said…
Hi. Thanks gor the info. Is there a tool available to do the reset on the G3400 ?
Regards. Graham
Unknown said…
hie guys,how do i reset my canon ts5040 error 5b00
Angel said…

my printer canon G3000 can't reset using service tool 3400 with error code 005. i read that it is not compatible. CAn u send me compatible service tool ? hope to hear from you soon.
Anonymous said…
my canon TS207 doesn't work o v3400
any solution ?
Anonymous said…
I used this procedure for Canon MG4150 and it worked.
But at step "5- In the section "Ink Absorber Counter", choose "Main" because when I select "Main" and press "Set" I get "002 Error code" I the selected one by one all in the drop-down and I press "Set" for every option some of them returned "002 Error code" some of them were successful.
After that, I restarted the printer and the 5B02 error was fixed and I now I can print again

PS the printer driver must be installed on the PC before this procedure began.

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Solution 1:
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Solution 2:
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Solution 3:
Turn off the power Open the panel Turn on the power Wait for print carriage to start moving to the left.Let it go past half way Before print carriage reaches left hand side shut the cover. Leave the Printer turned on
Solution 4:
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How to solve error code 006 with Canon Service Tool V3400

MAJ 25/08/17 The Service Tool V3400 allow to reset the counter of some Canon printers.

For the error code 006, try this:

Solution 1:
Check your cartridges: an empty cartridge can lead to error 006
Solution 2:
After you avec clicked on "Main", wait a few minutes. If the error still here, restarts the Service Tool
Solution 3:
Close the service toolDisconnect the USB cable from the printerAfter 10 seconds, plug back the cable to the printerOn Windows, click next when appears "New device"Open the service tool