Service tool V3400 for resetting Canon printers counter

The Service Tool V3400, and service tool V3600, allow you to reset the waste ink pad counter on some Canon printers: 

You can solve the messages errors "Waste Ink Tank Full" or "Waste Ink Pad Full", "error 5B00" or "Error P07" on these printers:
  • Canon Pixma iP2700, iP4800, iP4810, iP4840, iP4850, iP4900, iP4910, iP4940, iP4970, iP4980, iP4990, iP5810, iP5880
  • Canon Pixma MP230, MP240; MP250; MP260; MP270; MP280; MP480; MP490; MP540; MP550; MP560; MP620; MP630; MP640; MP980; MP990;
  • Canon Pixma IX6500, IX6510, IX7000
  • Canon Pixma IP3600, IP4940
  • Canon Pixma PRO9000, PRO9500
  • Canon Pixma MG2120. MG2140, MG2240, MG2250, MG2440, MG3240, MG3140, MG4100, MG4140, MG5140, MG5150, MG5240, MG5340, MG6140, MG6240, MG8140, MG8240 
  • Canon MX397, MX320, MX330, MX860

Where can you download the Service Tool V3400 ?

It is free here:
  • ST V3400. (but check first for no virus or trojan)

There is too a paid version here:

How using the Service Tool V3400 ?

1- Dowload and install the Service Tool Canon V3400
2- Enter in maintenance mode with the printer:
- Power off the printer
- Connect the printer to the central unit with an usb cable
- Hold on the "Resume" button (triangle in a circle) et press "Power"
- Hold on these two buttons until the led power lights.
-  Release the "Resume" button, but not the power button, and press 5 times "Resume".
- Release the two buttons. Leds will flash, wait until it stops. Now you are in Maintenance Mode
3- Run the Service Tool V3400
4- Choose the right USB port in "USB PORT"
5- In the section "Ink Absorber Counter", choose "Main
6- In the section "Counter Value" (%) choose the number the closest of the counter number and clik on "SET" (The counter number is in the section "EEPROM")



how to descriptions said...

thanks for your post about resetting Canon printers counter

Christoph Schachinger said...

Hello Guys,

I have tried this four times and it did not work.

If i want to set the Ink Absorber Counter to zero or ten percent, error 002 appears.

Can you give me some advice how to fix this sh**?

Thanks in advance!

Christoph Schachinger said...

By the way.....what does error 009 stands for??

Jann Lassalle said...

Hi Christophe,

For error 002, try this:
Power of the printer
Plug the USB cable into another USB port on the computer
Execute again the Service Tool V3400

For error 009, it's possible that a cartridge is empty or baldy installed.

Dzouline Rakotonirina said...


I try it for a canon MG5700 but it display error code 006

Jann Lassalle said...

Hi Dzouline Rakotonirina,

Try this:

kris salvador said...

Anyone who have resetter for canon G1000?

Anonymous said...

Can I use it for my Pro-1 ?

Jann Lassalle said...

I'm not sure it works for Canon Pixma Pro-1....

Suhail said...

Please post link for Service toll of canon mp280 only. please i have downloaded so many plz

Jann Lassalle said...

Hi Suhail,

Here is my email adress in this post:

Contact me and i will send you the service tool.

Tim B said...

Followed the instructions for my MG5650. I'm left with the yellow warning triangle light on, and the service tool runs but nothing is enabled, as if it can't find the printer. The only lights on this model are one inside the power button and the warning triangle below the reset button.
Any ideas?

Jann Lassalle said...

Hi Tim,

Try this:

joshy joseph said...

I am using mg2570. While switch on printer it's sensing by the service tool and become bright.but when printer set to service mode, service tool turned to dim and unable to select functions. Same time ppin printer yellow led will glow after 5th press.if it is 6th long press green power led will glow. In both cases service tool not working. Please help me to solve problem.consider urgent

Jann Lassalle said...

Hy Joshy,

See here:

kudzaishe dube said...

How do install the tool

Jessica Ridley said...
This comment has been removed by the author.