Solution 1: do a reset of the product
- Press in sequence the curved arrow (1), red X (2), curved arrow (1), curved arrow (1)
- "Support menu" is displayed
- With up arrow go to "reset menu" and confirm with "OK"
- With up arrow go to "semi full reset" and confirm with "OK"
- The printer will power off
- Power on the printer
- Unplug the printer and wait a minut
- Push and hold the power button
- Plug the machine back in and let the power button when you see the screen flash with the OX code. Wait 5 more seconds and release the button