Paper is in the tray but no motors turn.
- Turn the printer off.
- Remove the Network Card.
- Do a cold reset.
- Install the network card.
- Download and install the latest firmware.
- Take the paper out of the trays and check the trays mechanism, lift the tray by hand and make sure nothing is obstructing the movement or something broken.
- Remove the toner.
- Lift the registration plate up.
- Check for torn pieces of paper blocking one of the sensors.