How to solve error 5011 on Canon Printers

This error occurs on these models: MP480, MP490, MX340, MX320, MX350,

Solution 1:
  • Unplug power supply and plug back in.

Solution 2:
  • Check for no pieces of paper, no littles objetcs in the printers.

Solution 3:
  • Carefully clean the encoder strip. 
  • It's located behind the carriage that runs all the way from right to left


Anonymous said...

That does not work!

Anonymous said...

I saw where a link where it says you need to clean the encoder strip

Ko Noy said...

replace scanner unit. i've tried before and it works.

Anonymous said...

How can I replace the scanner unit?


Jann Lassalle said...


What'is your printer ?

Anonymous said...

Where z the scanner unit located n hw can it be replaced.

Róbert Molnár said...

I try an MG5350, and it worked for me (changing scanner)
Thanks for everyone!