The printer is permanently flashing (all 3 LEDs).
Message "fatal internal error" with the error code 980
Solution 1:
- Error 980 means that the error by media clinging to the fuser and the fuser is required to be replaced.
Solution 2:
- Take out the Fuser and lay the two blue levers flat and remove them.
- Remove the two silver screws and separate the casing.
- Remove the two black screws from the connector at the bottom of the fuser closest to the edge.
- Unravel and loosen the wires so you can pull that connector out a few inches so you can get a couple of wires in there.
- Insert a wire into each of the two holes on the back of that connector. 2 and 3 have wires going in, 4 and 5 dont which is the fuse. After you get the wires in the 2 holes, check for continuity from the end of the wires and the terminals if you can. Make sure the wires are long enough to hang out the case. Use the thinnest wires you can find.
- Run the wires out of the case and put the case back together and put the fuser in. Twist the two wires together and power up the machine. As soon as you here the first motor, which is about 5 seconds, pull the wires apart, you just reset the fuser back to 100% and cleared the "980" Fatal Error.
- Video:
Comments
Contact OKI via the website, they will reply with instructions on how to download and install Oki storage device manager. Once this is installed you can use it to send a .pjl file to the printer which clears the error.
I replaced the fuser.
I asked OKI support to help me clear the 980 error. They won't help you.
OKI support told me to go service the printer at an OKI certified repair shop!!. I guess OKI support is like those car dealers who ask $80 to replace a burned light bulb when all you can easily do it yourself... it is all about money, not helping the customer.
Never heard anything from OKI about a pjl file
I have a MC561 (fits many other models too) fuser in front of me. The pinout is different.
The connectors are 4 large pins to the heater at the bottom, and a smaller connector above - 4 pins on the right, 2 connected to wires into roller,
5 pins on the left, 4 connected to thermistor on stalk. one pair read about 180K, the other pair open circuit. Maybe this is where the fuse was...
Can anyone confirm this?
I have a pjl '980 fix' file for an older model. Are these pjl files universal for all OKIs?
The factory installed fuser does not have a fuse present as the printers are cycled in factory mode in the factory, and the firmware does not need to see the temporary resistance.
Replacement fusers contain a fuse on those "unused" pins to communicate with the printer that the fuser has been replaced.
Those of you that have gotten a 980 error after replacing the fuser, was the fuser BRAND NEW from a reputable source? Used fusers boxed as "New", or used fusers in general will not have the fuse, or will have an already blown fuse resulting in the 980 error.
That should fix any issues with any OKI printer.
Though I left the wire hanging out of the printer, you never know :)
Thanks again
I could issue this problem like this:
Restart the printer pressing down the On Line key
"Program Update Mode" appears, nothing happened overnight
Again restart, and everything works again ;)
Some key points - the two silver screws that need to be removed are on the side with all the bars and stuff across the fuser rolls (the orange rolls). If you can see the fuser roll without anything blocking it at all, turn your unit over and remove those two screws.
Also, my unit didn't have two empty slots in the white connector bit, it had two slots that essentially created a small loop. In that loop was the fuse you had spoke about. So I cut and stripped those wires, twisted new wires to them and was able to leave the actual connections in place.
This is really a brilliant fix, thanks again for posting it. I really wish I had taken pictures along the way, but didn't honestly believe it would work. If it happens again I'll post a play by play with pictures for future users.
I don't know how to post them here. you can copy and paste the link below into your browser.
https://www.dropbox.com/s/p342h3bkirhy1vl/all1.jpg?dl=0
I installed the 2 wires as mentioned and needed 3 trys ( starting the printer and pulling the wires apart)
Third try was succsessful.
Thank you a lot for sharing!
Error 980.
I tried the following instruction:
1.Turn machine on while pushing and holding the TWO up/down menu buttons at the same time.
2. Menu window will show "OKI USER"
3. Scroll to " Engine Dialog Mode" is indicated. Push Enter button.
4. "Diagnostic Mode xx.xx.xx S-Mode is indicated.
5. Scroll to "NV-Ram initial" is indicated. Push ENTER.
6. Window shows "NV-Ram- Initial Table 1."
7. Push ONLINE and ENTER Buttons simultaneously and HOLD for 10 seconds after you see "Executing Reset" appear in the menu window.
8. Restart the printer.
It didn't work.
After that, I tried the instruction with the two wires and after the second try it worked.
Thank you
It Work perfect!!!! Thank you 1000 x !
I've faced this problem on my C301dn, I've tried to reset it but no way (I've also broken several plastic part doing it!!!), finally I've solved as below:
- I've bought another fuser (oki original), installed and used for a couple of days, then I've re-installed the old fuser...and it works perfectly!!! Not the most economic way but at least you have a spare fuser for the future!!!
Had more problems with it than I can list - within a few weeks the mother board blew, and being still under warranty OKI kindly replaced it. Before long it refused to print out of the blue again, The wonderful agent here in Perth through whom I bought the printer came out to fix it, took it away again, returned it a week later and it worked agai. Before long, trouble started again. So many times this lovely man would talk me through various things to do, settings to change etcetera, until I became to scared to touch it. Again the motherboard blew - - apparantly because of power surges where I live - dono. It was taken away agin for a longer time for 'open-heart surgery, returned and worked for a few blissfull months. And then the paper decided to get stuck, and the dreaded Error 980 came up. I tried my trusted agent here to help again. He told me that I should call Oki in Sydney, they told me the to install a new fuser, which is a consumable, not under warranty,. Because I do not have the money, and firstly must feed my sweet cat who eats only the best, I looked you guys up, but the 362 seems to be different to any of what you talk about. So I thought I will follow Frank Rizzos advice, but!! I do not have a baseball bat - damn! Gabriele Labeltech, I hope that when I do get a new fuser, the same miracle might happen to me too. Put cat on diet. So miss my HP printer I had for 7 years and no problem ever. Oki is one sensitive troublesome lady, methinks.
Your help will be much appreciated. Thanks!
Thanks a lot for the advice.
MadTax
I tried the above fix with the wires on my C6150 and had no luck. I kept restarting the printer and disconnecting the wires. On every attempt I would count up one additional second. Finally on the 17 attempt (17 seconds) I got a new error, 173 Fatal Error. This error happens when the fuser gets to hot.
I immediately put in another one of my old fusers and BAM!!! it worked.
I wonder if I could have done this (restart multiple times until error 173 comes up) with the original fuser (then let it cool off and restart again) and just ignored doing the wire trick from above. It's worth a try if you happen to read down this far on the thread.
Rod
Hi Guys,
I have an OKI MC362 and had the same 980 error, there was some paper stuck on the Fuser. I ended up buying a new fuser Unit after not being able to get rid of the error. When I installed the new unit and turned the printer back on, I got exactly the same error (sigh). I tried to turn it on and off a few times but no luck.
What I ended up doing, which resolved the problem, was to take the new fuser unit out and also a couple of the colours cartridges. I then turned the printer back on and got a different message about the Fuser Unit missing. I then turned off the printer and replaced the Fuser Unit only (with the new one), the printer started but this time complained about the colour cartridges missing. I then left the printer on and replaced the colour cartridges (I had removed earlier), closed the printer lid and it now works fine.
Go figure.
George C.
Thank you for a quick easy and spot on fix to that error 980 on oki mc362w.
I never removed the colour cartridges but did everything else.
What a nightmare it was turning out to be and no easy to find fix from any official sites or anywhere else. All about money I think. Well done George.
Larry G.
This is the only trick that would work!!
Thank you.
Here a short description of my case, maybe it helps someone:
I have an OKI MC562w. I got an 980 Error. I pulled out the fuser an saw a A4 paper stuck in it. I removed the paper, but the error 980 was still there. I removed all the toners. I followed the guidance with the two cabels. I have a connector with 2 empty pins, no fuse. I put two cables in these empty pins and shorted them while the printer started. The error 980 was gone, instead an error 155 appeared. When i restarted the printer, again there was the er980. I again shorted the wires on start. Shut down the printer. Put in the black toner. There was an error to put in the color toners. I put the color toners in, restarted, an everthing works FINE!! Thank you so much! @Mazen Shabbar thx for your dropbox pics!
here is also a helpful video:
https://www.youtube.com/watch?v=blGik5sAiq0
On the Fuser Unit (on the corner is 3-4 pins -- was fuse 100mA) I replace the smal fuse 100mA (Ultra FAST) or smal FAST fuse 100 mA (as resistor, size = 0.125Wt /0.256Wt , color = aquvamarine(ligth - blue) not SMD) and it now works fine.
I did a lot of rests and got the same results: error 155 then back to error 980, i have played with the time of the wire releasing, at the end what worked is releasing them much sooner than the video, like a few seconds after powering on the printer.
worked just fine with the wires! at third try!
first one error 155, second no error and back to 980
third error 155, then removed fusor, white and cyan toners...
closed the cover and printer ask for fusor, put only fusor and says ready to print!
open cover again and put the removed colors and that's it!
Yes this fix will work to fool printer. If you keep getting 155 code. Unplug power, walk away and have a cup of Tea. Come back after 30 mins, plug power in, press power button and it should fire up as normal. Timing is crucial, so just allow the 30 min break so 155 code can clear.
"I did a lot of rests and got the same results: error 155 then back to error 980, i have played with the time of the wire releasing, at the end what worked is releasing them much sooner than the video, like a few seconds after powering on the printer."
I tried releasing wires after 2 seconds of powering up and bingo...worked a treat