How to fix Printhead Error on Lexmark E250d(n), E350d, E352dn, and E450dn

The problem:
  • Error: " 930 "; Error: " 931 "; Error: " 932 "; Error: " 933 "; Error: " 934 "; Error: " 935 "; 
  • 931.00 Printhead error; 931.01 Printhead error; 932.00 Printhead error; 932.01 Printhead error; 933.00 Printhead error; 935.10 Printhead error; 935.11 Printhead error; 935.12 Printhead error; 935.13 Printhead error; 935.14 Printhead error; 935.15 Printhead error; 935.16 Printhead error; 935.17 Printhead error; 935.18 Printhead error; 935.19 Printhead error; 935.20 Printhead error; 935.21 Printhead error; 935.22 Printhead error; 935.23 Printhead error; 935.24 Printhead error; 935.25 Printhead error; 935.26 Printhead error; 93x Printhead errors; 930.xx errors; 931.xx errors; 932.xx errors; 933.xx errors; 934.xx errors; 935.xx errors; 
  • All lights flashing; 
  • Error light on


What the error means:


A Printhead Error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.

For Lexmark E250d(n): all service errors are signified by the flashing of all of the lights. To determine if this is a printhead error: quickly double-press the   button to see the secondary code. If the !, , and    lights are the only ones blinking, a printhead or a motor failure is indicated.


How to clear the error:
  • If this is the first time you have seen the error, turn the printer off.
  • Leave the printer powered off for 10 seconds or more before turning it back on. This gives the printer a chance to reset.
  • Power the printer back on. If it goes to the Ready state, try printing again. If the error does not return, continue using the printer.
  • If the printhead error returns when the printer is powered on or when you try to print again: check the power source the printer is plugged into. Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterrupted power supplies can cause a low amperage problem, which can trigger a false printhead error. You may also want to try plugging the printer into a different wall outlet to see if the printhead error continues. This will eliminate the power source as a possible cause of the issue.
  • If the error continues: the printer will probably require service to correct the issue. Contact Lexmark Technical Support or a local authorized servicer for assistance.

Scanner laser parts list:
  • Lexmark E250d, E250dn: 40X2804
  • Lexmark E350d, E352dn, E450dn: 40x2803

4 comments:

PeterTheHans said...

Thanks a lot.

Unknown said...

I have a 935 service printhead error message coming up on my printer. First time this has happened. Who or where can I call to get some help??

Jeff Blodgett said...

Will replacing the Photoconductor Kit fix the Printhead error?

Jann Lassalle said...

Hi Jeff,

No, you'll have to replace the printhead (or scanner laser)