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59.XY Printer Error on HP Laserjet 5500 series

A printer motor error has occurred.

X Description:
  • 0 motor error
  • 1 motor startup error
  • 2 motor rotation error
  • 3 fuser motor startup error
  • 4 fuser motor rotation error
  • 5 print cartridge motor startup error
  • 6 print cartridge motor rotation error
  • 9 ETB motor startup error
  • A ETB motor rotation error
  • B developing disengaging motor startup error
  • C developing disengaging motor rotation error

Y Description: 
  • 0 no color
  • K black
  • C cyan
  • M magenta
  • Y yellow
Solution 1:
  • Turn the printer off and then back on.

Solution 2:
  • This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
ETB motor error :
  • Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it. 
  • Reconnect the connetors J38 for the ETB motor and J1111 on the DC controller PCB. 
  • Replace the ETB motor.
  • Replace the DC controller PCB.
  • Calibrate the printer after replacing the DC controller. 

Fuser motor error:
  • Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts.
  • Replace the fuser drive assembly.
  • Replace the DC controller PCB.
  • Calibrate the printer after replacing the DC controller. 

Print cartridge motor error:
  • Reconnect the print cartridge connector on the DC controller PCB (J1124 for cyan, J1126 for magenta,
  • J1125 for yellow, and J1127 for black).
  • Replace the drum drive assembly for the indicated print cartridge.
  • Replace the DC controller PCB.
  • Calibrate the printer after replacing the DC controller. 

Developing disengaging motor error :
  • Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB.
  • Replace the developing disengaging drive assembly.
  • Replace the DC controller PCB.
  • Calibrate the printer after replacing the DC controller. 


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