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How to solve error C000 on Canon Pixma MX870 and MX860

MX870, MX860, MG520...

Solution 1:
  1. Switch off the printer
  2. Disconnect the power cable
  3. Open door:



  4. Remove the orange protective tape (A) and remove the white polystyrene (protective equipment) (B).



  5. Verify in the printer there is no protective equipment:


  6. Close the door.
  7. Connect the cable and switch on.

Solution 2 :
- Check for any foreign body in the printer: piece of paper, paper clip...
- Check for any paper jams.


Solution 3:
- This error code C000 could be made by an empty cartridge: check for this.


Link about Canon MX870:
Libellés :

Comments

Unknown said…
i´m so happy to find your helpful solutions. And afterwards i find a small peace of paper inside the printer. i´ve never looked behind the "printerhead", nearly as your posted picture.

the german canon support service can´t get any sinful informations, but you did it.

thanks a lot
April 14, 2011 at 8:22 AM
Thomas said…
I just fixed this problem in my MX860 by taking the ink cartridges and printer head out, cleaning excess ink from around the printer head with a lint-free cloth (making sure not to touch the parts where ink come out) and then re-seating the head and ink cartridges.
August 31, 2011 at 10:33 AM
Crazy Mumma said…
THANK YOU SO MUCH!!!!! I too found a small piece of paper behind the printerhead where i never would have looked. my husband and i had looked in what we thought every possible space, and then i found you. and checked behind the printer head and Wha La!! LIFESAVER xxx
September 5, 2011 at 3:43 AM
Twig said…
Thank you! Thank you! The replacement cartridge was not inserted properly. You're the best.
September 5, 2011 at 8:43 AM
faiRy said…
FairyTK

thank u very much i will find to fix erroe C000
Canon Pixma mp648, u are great i can fix it and can use my print again....
February 27, 2012 at 8:25 PM
Rick15 said…
I received error C000 and ound a recently replaced ink tank was not seated properly. Pushed it firmly into place and all was fixed.
July 13, 2012 at 7:41 AM
Anonymous said…
I removed the print head (the carrier of the ink cartridges that is released by raising the bar around the cartridges) and cleaned it with a mixture of water and rubbing alcohol with a q-tip.
Dried it all with a dry tissue and replaced the print head and cartridges.
That did the trick.
October 20, 2012 at 11:00 AM
Anonymous said…
Thank you so much. This saved me from buying a new printer. I looked inside and found a paperclip behind the ink cartridges. Once I removed it the printer worked again.
February 19, 2013 at 3:29 PM
janine said…
Thanks! saved me taking my printer to be repaired. I discovered a cartridge wasn't 'quite' pushed in all the way. So worth taking another look:)
April 14, 2013 at 8:38 PM
Cheap Printer InkCartridges said…
Errors on printing can really result in serious inconveniences and it is great to know that there are fixes that can offer solutions. Thanks for sharing a valuable tip. I'll be looking forward for more interesting posts from your blog.
April 18, 2013 at 2:55 AM
Anonymous said…
Thank you, paper was jammed up inside printer. has never happened in 6 years.
April 24, 2013 at 10:18 PM
Anonymous said…
Thank you so much!!
You just fixed my printer.
Oh how I love people like you.
June 11, 2013 at 12:01 AM
David Lvov DOC3 - Stageblog said…
THANK YOU! THIS IS WHAT I NEEDED!
June 13, 2013 at 11:36 AM
Adrian said…
Another happy person. It was a paper jam for me. Why could Canon's error message have been clearer?

Thank you.
July 9, 2013 at 4:04 AM
sylvia anne said…
thank you, this was right on. many blessings to you.
October 17, 2013 at 6:20 AM
J.Lassalle said…
Hi Noa,

Are you sure there is any protective equipement in the printer ?
October 19, 2013 at 12:56 PM
Anonymous said…
Thank you, thank you, thank you! I didn't notice that I had dislodged the yellow print cartridge when I replaced the magenta one! Simple fix.
November 20, 2013 at 7:36 AM
Anonymous said…
Thank you! From your post I checked the insides of my Pixma MX882 & discovered that the replacement cartridge wasn't snapped all the way in. Even though the posts are about other models, this was the fix on mine too. Much appreciated.
December 8, 2013 at 12:46 PM
Anonymous said…
THANK YOU SO MUCH!!!! Opened the lid dug around in the hidden areas and there was a straggling piece of paper! I had all but unscrewed the whole machine before! Thank you again this saved my day and my pocket from buying another printer!
June 19, 2014 at 6:47 AM
Georges said…
I think you're all people working for canon companies telling so much liars ! i would make a therapy myself for such paranoia...
July 18, 2014 at 3:24 AM
Andy Pryke said…
What worked for me was switching the printer off, opening the cover to the position where you can change the ink cartridges, and turning it on. It then ejected a sheet of paper. Once it had stopped making all the "switch on noises" I closed the cover and it worked. Could be co-incidence of course, but it worked for me.
September 23, 2014 at 10:23 AM
Anonymous said…
Hi, I have removed the printer head with all the cartridge , then put them back. In both cases when I power up the set (printerhead/cartridge) goes on the right heading the right side with a big noise and then goes back in the middle and the error message appears. Thanks for your support
December 9, 2014 at 7:32 AM
J.Lassalle said…
Hi,

Look carefully inside the printer: chek the purge unit on the right for no tiny object or sheet of paper.
If there is nothing, the purge unit could be defective.

(Try too the advise of Andy Pryke above)
December 9, 2014 at 10:59 PM
MsO said…
Cleaning the printhead was a solution for me. This printer has been a workhorse for me for several years and I really didn't like the thought of getting used to another one.
February 17, 2015 at 12:19 AM
Anonymous said…
Tried to get to the Cannon info, couldn't. Found your site, thanks to the other posts, I looked behind where the cartridges go and more paper jammed where it was difficult to see. Thank you, thank you!
April 6, 2015 at 12:00 AM
John Selby said…
Like many of your respondents, I thought I had cleared the paper jam but found a small piece I had missed in the rollers behind the print head. I agree with one of your commenters that the error message is unhelpful and would add that the Canon onscreen manual for my MG 5350S is useless. It doesn't even list this error. Thank you, though I wish I had looked at your site before going to bed - I would have slept better!
September 28, 2015 at 12:41 AM
Andy Pryke said…
I still get this error fairly frequently. The service manual for the Canon MX860 is available here: ftp://mail.racs.co.bw/Canon/MultiPass%20Smartbase/MX%20SERIES/MX860/mx860-sm.pdf

For the error C000 it says: "Drive Switch Error", "Drive was not switched properly",
Solutions:
"(1) Foreign material or paper debris in the drive switch area;
remove foreign material.
(2) Ink tank conditions;
confirm that the ink tanks are seated properly, or re-set the ink tanks properly.
(3) Part replacement:
- Carriage unit
- Purge drive system unit
- ASF unit "

If anyone has any more tips or can make more sense of the service manual, I'd love to hear!

Andy
January 16, 2016 at 7:15 AM
Anonymous said…
Thankyou so much for your practical advice. Sure enough, one of the printer ink cartridges wasn't sitting properly.
February 19, 2016 at 10:54 PM
Anonymous said…
yep, similar issue, it was a cartridge issue, re set them and printer ok!!
March 20, 2016 at 7:02 AM
Anonymous said…
Hello. I have a Canon Pixma MG5350 with the C000 error message which prevents me doing anything. Tried switching off/on and checked basically for paper jams.

My ink cartridge carrier, which was my next thing to try, isn't putting itself into an open position whereby I can check that the cartridges are all tucked in properly.

Before I throw this 2 year old machine out of the window, can anyone please help? Thanks in advance.
April 29, 2016 at 4:18 AM
Anonymous said…
This worked for me, just opened lid and pushed down the cartridge and the error code went off!!! thank you so much.
December 28, 2016 at 5:49 AM
Ronnie Luke said…
its very informative content for every one, I am even in the Ink cartridges industry since 2003, So I knew every thing, full of the day call coming regarding printer cartridges issue, So many of them that you share here, I was looking same problem for my client so search on google find it, informative and step by step guides, We are going to bookmark your blogs for sharing my client issue, We hope looks more content like this on another issue.

Thanks you.

Ronnie Luke
March 2, 2017 at 2:51 AM
Paul Adam said…
Thanks for sharing valuable information with you. I keep coming on it, because Find valuable text to fix the printer error Issue.


Thanks

March 6, 2017 at 5:36 AM
Anonymous said…
Problem resolved.

Printer cartridge not fully inserted - the one next to the one I'd just changed.

Many thanks.
August 30, 2017 at 1:03 PM
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