"unable to clean 35" message error on Brother MFC 6490CW


- Machine off
- Switch on the machine while holding down the "Menu" button,  until all the leds are flashing on/off: it's the "maintenance" mode.
- Press 80
- Press the "Mono start" button several times until you see "purge: xxxx"
- Press "2783" in order to reset the purge counter. You will see: "purge:0000"
- Press the "Stop" button.
- Press "99" to exit the maintenance mode.


Anonymous said...

...thanks ~M

Anonymous said...

Spot on thanks

Anonymous said...

Worked for me too! Thank you!

Anonymous said...

Does not work. Will not enter "maintenance" mode.

Jann Lassalle said...


Try this: Press the "Power" button and at the same time the "Menu" button to enter in Maintenance Mode.

Anonymous said...

Thank you so much, after much searching yours was the one that actually worked