"unable to clean 35" message error on Brother MFC 6490CW


- Machine off
- Switch on the machine while holding down the "Menu" button,  until all the leds are flashing on/off: it's the "maintenance" mode.
- Press 80
- Press the "Mono start" button several times until you see "purge: xxxx"
- Press "2783" in order to reset the purge counter. You will see: "purge:0000"
- Press the "Stop" button.
- Press "99" to exit the maintenance mode.


Anonymous said...

...thanks ~M

Anonymous said...

Spot on thanks

Anonymous said...

Worked for me too! Thank you!

Anonymous said...

Does not work. Will not enter "maintenance" mode.

Jann Lassalle said...


Try this: Press the "Power" button and at the same time the "Menu" button to enter in Maintenance Mode.