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Fixing error 0xc19a0023 on HP printers

Ink system failure oxc19a0023 on Photosmart D7560, D5460, C5580, C5380, C6380 and more...

Solution 1:
  • Turn the unit off,.
  • Unplug the power cord and wait 30 seconds before reconnecting the power.
  • Turn on the printer

Solution 2:
  • Press and hold "left arrow" key
  • Press the "setup" key and release both keys
  • Press and release the "OK" button
  • Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
  • Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
  • Press and release the “OK” button.
  • Display should say “Hardware failure status: Clear. Press OK to clear”.
  • Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  • Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. Do not print at this stage.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
  • If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
  • To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
  • If the error is still there, or reoccurs the printer is already defective.

Solution 3:
  • Press the On button to turn the printer off.
  • Unplug the power cord from the back of the printer.
  • Remove all the ink cartridges.
  • Wait two minutes.
  • Plug the power cord into the back of the printer.
  • Press the On button to turn the printer on.
  • Install the ink cartridges when prompted.
Solution 4:
  • Without turning off the product, disconnect the USB cable from the rear of the product.
  • Remove the cartridges from the product.
  • Wait for the 'Insert Cartridges ' message to display on the control panel.
  • Disconnect the power cord from the back of the product.
  • Wait 60 seconds.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
  • Reinsert the cartridges, and then close any open doors on the product.
  • If you receive a prompt to print a calibration page, do so.
  • Reconnect the USB cable to the rear of the product, and then try printing again. 
Solution 5:


Anonymous said…
Solution 5 works
Anonymous said…
Solution #3 works well. Thanks.
Anonymous said…
Hp isthe worst. I hope they go out of business!
Anonymous said…
Hp isthe worst. I hope they go out of business! I have a pile ...4....hp printers that have failed over the last few years. The the? doubt made in china so the hp execs can make millions per year and pay 10 dollars per day to their employees. Im sick of this
Anonymous said…
This is so ridiculous! I couldn't believe my ears when I heard the HP tech say someone could remotely login and fix the software on the MAC and then we would need to buy a new printer. Oh by, the way it would only cost us a one time fee of $169.99 for them to upgrade the software. For CRIPES SAKES!!! It's a MAC. Updating software is a couple of clicks. And then you still have to buy a new printer. On top of it, the tech really didn't want us to take the printer or the MAC to a local vendor because we would be without the computer for days. Are you kidding?? We're heading to buy a new printer and guess what sure as HELL won't be another HP!!!
Unknown said…
Professor. Schnider's REPLY:
Unknown said…
Ka dali lamang ay! tanggalin mo printhead tapos hugasan mo sa running water tapos bumbahin mo ng hangin using vacuum. ibalik mo sa dating pagkakabit ayun ok na yan! aysus!
Anonymous said…
Did not work, cause the D5460 has no setup button...
Anonymous said…
Problem happened to me at crunch time. Printer used very lightly. Purchased new ink ... $100 later and after I replace my cartridges THEN the printer spews "0xc19a0023". Tried all the recommendations, except 5, and none worked. Now I've spent a lot of money to replace the ink, haven't got the prints I want and the closest resolution is that I must "buy a replacement part".

Nice HP {sarcastic}.
John Price said…
I bought a HP Officejet Pro 6830 14 Months ago. The first two were replaced thanks to error 0xc19a0023. A procedure that involved a huge waste of my time and petrol and doing without for several weeks. Now the third machine has gone the same way. My advice is for get the procedures above - they are just black magic - you may as well try changing your socks. Stick the stupid thing on the bin and buy a make that works.
Anonymous said…
If you're not happy with HP printers, for the love of god, don't even think about buying one of their laptops.

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