10.00.00 - The printer cannot read or write to the black print cartridge memory tag.
10.00.01 - The printer cannot read or write to the cyan print cartridge memory tag.
10.00.02 - The printer cannot read or write to the magenta print cartridge memory tag.
10.00.03 - The printer cannot read or write to the yellow print cartridge memory tag.
Solution 1:
- Turn the printer off and then back on.
- If error returns, remove all print cartridges and turn printer off. Turn on and reinstall print cartridges.
- Turn the printer on.
- Watch the control panel.
- When the memory starts counting, press and hold the green (Select) button.
- Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
- Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
- Press (Down Arrow) button once. The control panel will display COLD RESET.
- Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
- Wait for the printer prompt to install each print cartridge.
- If the error persists, contact HP Customer Care Support.
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