MAJ 02/09/15
Here are some solutions for errors code 0xc19a0024 and oxc19a0024
Solution 1:
- Turn off power and unplug from power source.
- Open right side of printer.
- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
- Unplug power source.
- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
- Plug in power source and turn printer on.
Solution 2:
- Turn off power and unplug from power source.
- Open right side of printer (looking at the front).
- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
- Press both cancel and power button at the same time.
- Message on printer screen will be, "Enter Special Key Combo".
- Push keys; Left-Ok-Right.
- When printer screen changes, scan through and look for "System Menu" and push "Ok"
- Scan agan and look for "Clean Derivative" and push "Ok". Wait for 1 minute.
- Scan agan and look for "Clean Firms" and push "Ok". Wait for 1 minute.
- Press "Cancel" 4 times
- Turn off power and unplug from power source. Wait for 2 minutes.
- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
- Plug in power source,and turn on power.
- When printer boots up, answer the questions on the printer screen for your area.
- The printer will cycle the ink from the cartridges to the print head and back.
Comments
Thanks Sherry
P.S. thanks for your help by the way. No computer shop wants to mess with a stinky old printer apparently.
For anybody else following these breadcrumbs:
!! Getting the Right Side Cover off is a real challenge !!
There are a couple of plastic hooks on the bottom right, and one on the front that have to be pried loose before the cover will snap off. Be prepared for rude words, screwdriver injuries, and the feeling that you are going to break the cover into many pieces. It takes patience, force, and gritting your teeth just right to get it to come off, but it will detach itself after significant effort. Having an extra set of hands might help as well.
I am completely grateful to Mr LEH super who with his post about the HP D7160 arrglo, returned it to the printer spoiled life. Thank you very much.
Many Thanks
Jim
Greetings from Venezuela