- Turn off the printer. Turn on the printer.
- As soon as you see XEROX start moving across the display, hold down the back and help buttons until you see "beginning service mode" on the display.
- Release the buttons, it will now come up in the service mode.
- Scroll down to the function menu, hit ok, scroll to clear isc fault, hit ok.
- Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.