After completing software installation, a strRootNodesFromLabelToRealPath: iLen<3 error occurs when opening the HP Gallery.
The error message appears multiple times. The problem occurs because the target path of the My Documents folder has been modified to a name with less than three characters in it.
Follow the steps below to correct the problem:
- Click Start , right-click the My Documents shortcut in the right side column, and then click Properties to open the My Document Properties window.
- Click Restore Default , and then click Apply .
- A window will appear to ask if you wish to move the contents of the My Documents folder to the new location, click Yes .
- Restart the computer.
- Once the computer has restarted, open the HP Gallery to verify that the problem is fixed.
If the target location of the My Documents folder must be changed, the target location must have a name that is three character or more in size.
For instance, D:\ will not work correctly. However, a target location of D:\Documents will work correctly.