Error oxc18a0001 or 0xc18a0001 on HP printers




Error seen on printers HP: HP Photosmart 3210, 7280, C5180, C6280,  HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.


Solution 2:
  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Okay
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say “Support” and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR
Earnest: Okay
Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
Earnest: Okay
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
Earnest: Great..Cheers!!!
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue.


Solution 4:
  • Press and Hold the “Print Photos” &”Red Eye Removal” buttons. Release both buttons. Display should say”Enter Special Key Combo”
  • Press and release in sequence”Red Eye Removal”,”Print Photos”,”Red Eye Removal”. Display should say “Support” and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says “System Configuration Menu"
    Press and release the “OK” button.
  • Display should say “Hardware failure status: Clear. Press OK to clear”.
    Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  • Press and release the “CANCEL”(Annuler) button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt
     
  • print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.

Solution 5:

47 comments:

Aaron said...

Wow, great, thank you very much, you just solved my problem!

rififipa said...

You solved also my same problem on a C6180.
Thanks a lot to have taken such care in describing the salvatory procedure, 1st one for me.

Bogdan said...

Heeey!!! Tks a lot!!!you just solved my problem too!

Andy said...

Fantastic!!! Fixya site just said that my printer was dead and that I would need to replace it. I followed your advice and all works fine - THANK YOU

Morris & Gibson said...

Solution One worked! Thank you so much; I thought I'd have to buy a new one.

jorgealanis75 said...

muchisimas gracias, quedo lista la impresora,

gracias

Pinder92 said...

God Bless!!! #4 worked for me. I was in the middle of a project with deadline in 2 days...Thank you.

Unknown said...

None of these solutions are working with my HP Photosmart 8250. Also, I use a mac, so the whole firmware .exe thing worn't work with me... Please help!

the buttons on my machine are as follows:
on/off, Instant Share, Photo Tray, Layout, Menu, D(irectional)-pad left, D-Pad right, D-Pad up, D-Pad down, OK, Zoom +, Zoom -, Left Arrow, Right Arrow, Select Photos, Print, and Cancel.

Please tell me what to do!!!!

Sue K said...

I fixed my HP Photosmart D7460 this morning with solution #4. Thank you for posting it.

Sue K said...

I fixed my HP Photosmart D7460 with Solution #4 this morning.

Sue K said...

And Thank You for posting it! (see above)

Internet Pioneer said...

Thanks! It worked.

TCB said...

From Denmark a big thank you - IT WORKED!!!

Ruud Vermeij said...

And today you saved my day!
Thanks

I.K said...

WORKED FOR ME ON photosmart D7460 :)

drb said...

Worked! Wow! Thanks!

traff08 said...

cool solution 4 worked for me
thanx

Sally said...
This comment has been removed by the author.
Sally said...

HAPPY me! The first solution worked like a charm! Saved me time, $ and FRUSTRATION (speaking over the phone to someone I CAN'T understand!)

VERA said...

THANK YOU, THANK YOU.
EASY AND FAST.

Marken said...

Really- Nice blog that useful for me.....
printer ink toowoomba

Montana803 said...

Solution 4 ROCKED IT! Thought I might have to replace my printer.

Montana803 said...

Solution #4 ROCKED IT! Thought I might need to get a new printer. Appreciate the thorough guidance.

JFK said...

***** GREAT POST. Worked liked a charm !! *****

Jessica said...

Came online to look for solutions and found your post right away. Followed Solution 1 and it worked!! Thank you so muuuch!!

Pianomam said...

Thank you SO much!!! It took about an hour of trying various solutions. Then I more carefully read Solution #1, and that worked! I missed pressing OK after pressing the left button / Setup, so I was going into the wrong menus. I also missed numbers 10 and 11, where you said you have to disconnect the power cord from the printer AND from the wall. When I followed your directions perfectly, my printer was FIXED! Yahoooo, thank you so much!

Robin said...

Many thanks for a perfect solution 1. My C5180 is a good printer and I am pleased I do not have to replace it. As an engineer, I would love to know the reason for the failure. Would appreciate a brief explanation if possible. Thanks again.

Anonymous said...

Great, you solve also my same problem on a c7180!!! :-))

Anonymous said...

Thank you 1000 times. Solution 1 worked for my printer. I was just about to give up (= buy a new printer) when I found your solution. You saved me a three hour round trip to the next shop and £90 to buy a new printer (apart from that I really love my C5180 and do not want to give it up). I am very happy now. :-)

Anonymous said...

#4 did it. Thanks!

hugo morton said...

I have tried the above and now m,y printer tell me to: Use the cartridges that was delivered with the printer - please advise me a way out of this mess - thanks in advance
Hugo

analuchisch said...

You are a star!! I did #2 and then #1 and it has sorted problem on my HP C5180!!
Thanks a Lot!

Anonymous said...

i am using a d7360, bought a new black, which came along with a new chip. now i get the 0xc 18a0001. just before this, i could print with all colors cept black, even though all the five colors had expired chips. now it states the ink failure, and wont print anything.

Anonymous said...

Paul b said ...

Brilliant solution which worked perfectly #4. Many, many, many thanks.

Anonymous said...

I just used #3 and it solved my problem. You rock!

Anonymous said...

leuco said:
thanks, all ok, great post very smart and clearly, again, thank you.

Anonymous said...

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Joe Central Valley CA said...

This is why I blog and help too. Your help prevented pollution and help me save some money in replacing this wonderful machine. I bought the Hp C6180 in CIRCUIT CITY STORE just before they closed down in my area for good. Is one of the best machines until this error: 0xc18a0001. I guess the machines logs and stops the unit from working until resetting the error and unit. I guess an error guide drum unit. Solution #1 worked and fixed reset unit. It's getting old like me lol. It has been almost 10 years since I bought it. Thank you. Great work. :D

Anonymous said...

Thank You so much. Had just renewed all my inks and was getting a little anxious that I may have to purchase another pc.

Emanuel Etchi said...

Wow,,thanks very much. #4 Just solved my problems.

gorgonzola said...

Nbr 4, works for C6280, thanks

Javier M.SANMARTIN said...

OHHHHDAMMMMMMM !!!!!!! WHO EVER U R DAMMMMM U JUST SAVED ME ALOT MONEY ...OH MY ..THANKS....I WAS VERY CLOSE THOWING MY PRINTER OUT.....U R A STAR***** 3 DAYS WITH THIS ISSUE AN D IM LUCKY I RAN INTO THIS ARTICLE..THANKS SO MUCH..

Javier M.SANMARTIN said...

DAMMM THANK U SO MUCH.... I GIVE MUCH CREDIT FOR YOUR HELP I REALLY DO.... WOW U SAVED ME MONEY....THANK U

voluptous mermaid said...

You have solved my problems as well. Thank you so much. You really know what you are doing.........We need more people like you to save us money now in this time.
Thanks a million.

Yoram Stein said...

Thanks a lot

Yoram Stein said...

worked for me too !!!!

Paul D said...

Option #1 worked the second time through. I cleared the error code twice the second time. After completing the process and restarting, the printer worked just fine - Photosmart C6180.

Many thanks